FREQUENTLY ASKED QUESTIONS and SHIPPING:
Are we ADA accessible?
We believe that websites should do everything they possibly can to become ADA compliant so that everyone can effectively use them. We are always in a continuing process of maintaining and adding features that will allow ADA compliance to be effective on our site.
How to contact Customer Service?
1) The quickest and preferred way is to send an email to: firstname.lastname@example.org
2) You can also call us at (208) 417-2333. (This phone number does NOT show us the phone number that you are calling from. PLEASE - LEAVE US YOUR PHONE NUMBER IN YOUR MESSAGE and we will call you back). If we miss your call and are unable to answer at that time, be sure to leave us a voicemail and we will definitely respond at our earliest opportunity. Your phone call matters to us!
3) We can also be reached via Instant Messenger on the dogsRtreed Facebook Page.
On ALL INTERNATIONAL order shipments that involve CUSTOMS AND DUTIES, the CUSTOMER IS RESPONSIBLE TO PAY ANY AND ALL CUSTOMS AND DUTY FEES when their package arrives.
What is the average Shipping Time?
All in stock orders should ship out within 1 to 3 business days. We use the US Postal Service and UPS for our preferred delivery of your products.
On occasion, some customers may request us to ship via Fed-Ex. Customer will need to contact us for rate quotes and availability.
Items that are "personalized" upon order will leave our facility within 5 to 10 business days. Some items may be marked to allow customers to order even when out-of-stock....(the customer would know this at the time of order)....and these are subject to the new stock arriving to the facility and being processed for shipment. Typically shipment would fall between the 5 to 10 business days on back-ordered items. INTERNATIONAL SHIPPING times vary widely, and we cannot give an accurate estimate of arrival time of your order.